NEW DELHI: Regulator TRAI has imposed
penalties on major telecom operators, including Reliance Jio, Bharti Airtel,
Vodafone and Idea Cellular (now merged), for slipping on various service
quality benchmarks for the March quarter, according to multiple sources.
The fines cover
various parameters and service areas, and all the operators are in the process
of making the payment, sources told PTI.
About Rs 34 lakh
fine has been imposed for March 2018 quarter on Reliance Jio, the aggressive
player whose offerings since 2016 have shaken the market and triggered a bruising
tariff war among operators.
The penalty on the
Mukesh Ambani-led firm is on account of Trai-defined service quality
parameters, including Point of Interconnect congestion, accessibility of call
centres or customer care, and percentage of calls answered by operators (voice
to voice) in a set time frame.
CLICK HERE for more information
No comments:
Post a Comment